Rental Car Insurance Claims.
Filing a claim shouldn't be the hardest part of your trip. Report your incident, submit your documents, and let the claims team handle the process from start to finish.Your 4-step path to reimbursement
We’ve optimized every stage to minimize paperwork and maximize speed.Notify Agency
Report the incident to the rental car company and obtain an incident report number.
Gather Info
Collect your rental agreement and those mandatory before-and-after vehicle photos.
Submit Digital Claim
Upload your documents through our secure portal or email our dedicated claims team.
Get Reimbursed
Once approved, funds are typically sent via direct deposit within 2 business days.
Need Help Right Now?
Been in an accident or need roadside help?
Contact the claims team to start your claim or get support.
- Call: (843) 385-4041
- Email: claims@carrentalassociation.com
- Mail: Car Rental Association Inc. (“CRA”), P.O. Box 15236, Surfside Beach, SC 29587
Need roadside help during your rental? See 24/7 Roadside & Towing.
Frequently Asked Questions
Find answers to common questions about our services.How do I file a rental car insurance claim?
Notify Car Rental Association Inc. within 24 hours, gather your rental agreement, police report, and before-and-after photos, then submit the claim form on this page or email your documents.
What if I don't have before-and-after photos?
Coverage will not apply without both sets of clear exterior photos. This requirement is stated in your policy terms and applies to every claim. Review the refund and coverage terms for details.
Who processes my claim?
Car Rental Association Inc. ("CRA") manages all claims related to your coverage, from submission through resolution.
How is my claim paid?
For vehicle damage, payment goes to the rental company or its repair facility, less your deductible. For third-party liability, payment goes to the injured party. For a personal effects claim, payment goes to you directly.
How soon should I report an incident?
Notify the claims team within 24 hours of the accident or incident to begin the process. See how it works for the full sequence.
What coverage applies to my claim?
It depends on the plan you purchased. Review your coverage options to see what each plan covers.