Cookie Policy
1. Eligibility for Refunds
Refunds are available for travelers who need to cancel or modify their insurance coverage under the following conditions:
Timely Cancellation
Cancellations made within the free cancellation window (typically 24-48 hours before pickup).
Booking Errors
Accidental duplicate bookings or documented technical errors during the checkout process.
Post-Trip Requests
Refund requests made after the rental period has already started or concluded.
2. Booking Cancellation Policy
We offer tiered cancellation options based on the timing of your request:
Free Cancellation
Cancel at least 24 hours before your scheduled pickup time for a full refund of your premium.
Late Cancellation
Cancellations made less than 24 hours before pickup may be subject to a small administrative fee.
No-Shows
If you fail to pick up your vehicle or cancel after the start time, no refund will be issued.
3. Modification & Rescheduling Policy
Need to change your travel dates? We make it easy to modify your policy:
- Date Changes: You can extend or shorten your coverage dates at any time before the trip starts.
- Vehicle Changes: If you switch vehicle classes, we will adjust your premium accordingly.
- Location Changes: Modifications to pickup/drop-off locations are free of charge.
- Processing: Modifications are typically processed instantly via your account dashboard.
4. Refund Process
Our streamlined workflow ensures your request is handled professionally at every step:
Submit Request
Fill out the online refund form or cancel via your account.
Verification
Our team verifies your booking ID and cancellation timestamp.
Review
We check eligibility based on the current policy terms.
Approval
Once approved, you'll receive a confirmation email instantly.
Refund Issued
Funds are sent back to your original payment method.
5. Refund Methods
To ensure security and compliance, refunds are always issued back to the source:
Original Payment
Refunds are automatically sent back to the credit or debit card used for the purchase.
Digital Wallets
Requests paid via Apple Pay or Google Pay are returned to the respective wallet account.
Store Credit
Optionally, you can choose to receive a credit voucher for future bookings with a 10% bonus.
6. Processing Times
While we issue refunds immediately, banks may take additional time to post the funds:
| Method | Voyager Processing | Bank Posting Time |
|---|---|---|
| Credit Cards (Visa/MC/Amex) | Instantly | 5–10 Business Days |
| Debit Cards | Instantly | 3–7 Business Days |
| Apple Pay / Google Pay | Instantly | 1–3 Business Days |
| Store Credit (Voucher) | Instantly | Available Immediately |
7. Service-Specific Refund Policies
Different insurance packages may have specific cancellation terms:
8. Exceptional Circumstances
We understand that travel doesn't always go as planned. We offer full flexibility for:
- Weather Events: Flight cancellations or road closures due to severe weather.
- Service Disruptions: Rental agency vehicle shortages or site closures.
- Medical Emergencies: Documented health issues preventing travel.
- Force Majeure: Natural disasters or government-mandated travel restrictions.
9. Responsibilities
A fair refund policy requires commitment from both parties:
Your Responsibility
Providing accurate booking info and notifying us of cancellations as early as possible.
Our Responsibility
Processing approved refunds without delay and maintaining clear communication throughout.
10. Non-Refundable Situations
Important Notice
Refunds will not be granted for:
- Claims filed after the policy has expired.
- Bookings found to be fraudulent or in violation of our Terms of Service.
- Changes in travel plans made *after* the vehicle has been picked up.
- No-shows where no prior notice was provided to Voyager Cover.